Registration

• In order to purchase directly from I_Imprint please note you must be a promotional product distributor with a resale certificate and/or industry identification number.
• Please complete our online distributor access form in order to create an account with us and to submit orders online.  

Orders 

• All orders must be submitted via email or online.
• I_Imprint will not accept any purchase orders, revisions or cancellations verbally. All updates/changes must be made in writing.
• Canadian shipping destination is processed in Canadian Dollars and payment must be made in Canadian currency. USA shipping destination is processed in USA Dollars and payment must be made in USA currency. 

Purchase order checklist. Please ensure your purchase order includes the following:

• PO number, company name, contact information including address and phone number 
• Item number, quantity, imprint color(s), pricing, set up charge 
• Quote number (if applicable) 
• Art template 
• Ship to address (PO box addresses not allowed) 
• Email address to receive order confirmation, tracking number and invoice (if different) 

ORDER QUANTITY 

• Minimum order quantity is as indicated on product detail page.  
• Assorted colors are subject to color availability. Minimum color assortment is 100 pieces per order. 2nd set up charge of $60.00(G) and/or ink color charge of $30.00(G) may be required if logo is invisible on certain color selection. 
• Less than minimum quantity is 50% of first column quantity with $60.00(G) surcharge. 
• Exact quantity charge is $60.00 (G). In cases where an exact quantity is required, it must be clearly indicated on your PO. 
• While we always strive to ensure our customers receive the quantity requested, I_Imprint reserves the right to a 5 % over/underruns on our products and to bill accordingly. 

   

SAMPLE POLICY 

• Most random samples are no charge with valid courier account number, subject to availability. 
• Sample orders are shipped by ground unless requested otherwise. 
• Billable samples, subject to stock availability, will be outlined on individual product pages and will be charged EQP less 20%. Billable samples are non-returnable and non-refundable. 
• Speculative samples are subject to set up and run charges plus freight. Product cost is waived. When order is placed within 12 months with exact same artwork, set up charge can be waived. 
• If requested and required, an actual preproduction sample will be provided for orders greater than 5000 units and/or greater than $5000.00 free of charge. Please add 7 to 10 business days lead time. Any changes made after pre production sample will incur additional set up and freight charges. 
• If requested and required, digital pre production sample will be provided for orders greater than 2500 units and/or $2500.00. 

PRODUCTS 

• Product, size, color and description in publication and/or on website are for illustrative purposes, actual products may vary slightly. 
• Product color and texture may differ due to manufacturing process and production allotment. As a result, the final product may vary slightly on repeat orders. 
• Blank products are not available. 
• Standard packaging is indicated on our website. We reserve the right to change packaging to better protect imprint and product during transportation. 
• Special packaging option is available, please contact Customer Service team for additional cost. 

PRICING 

• Prices include one color one location imprint, customs import duties and freight to one destination in Canada or USA (see USA price list). Set up charge and taxes are extra. 
• Pricing and terms are subject to change without prior notice. In case of discrepancy, pricing on website supersedes any printed publications. 
• Pricings are subject to reconfirmation after order placement. Order confirmation will be sent for verification after order and artwork have been assessed.  
• Self-Promotion items must include distributor’s company name imprinted on the product to qualify for EQP less 10%. 
• Program orders with same art may be qualified for EQP pricing, no setup charge, faster delivery time and lower minimum. Program price must be renewed annually. 

PRODUCTION TIME 

Standard production time is as follows: 

• 3 business days on most products up to catalogue quantities with standard imprint method after art approval.
• 7 business days on all non-standard imprint methods, such as over all sublimated and microfiber products. 
• Please refer to individual product page for production time.
• Please contact customer service for shorter lead time on special request projects. 

SHIPPING 

• Orders are decorated and fulfilled overseas and air ship to North America. 
• Standard transit time is 3 to 5 business days. 
• We reserve the right to split ship orders. 
• Please contact our customer service team for a split shipment to 2 or more locations as freight varies depending on shipment size. 
• For shipping outside of North America, please contact us for additional freight, duties and taxes charges. Restrictions may apply to certain products. 
• Collect and 3rd party account shipment is not available 
• Address correction charges are $20.00 per carton or applicable carrier charge and not guaranteed. 
• Additional freight charge due to incorrect address provided will be billed to customers. 
• Shipping changes must be made 48 hours in advance of ship date. Changes cannot be accommodated after this timeframe. 
• If there is no requested in hand date on order, we reserve the right to ship order early or later than standard production time. Changes cannot be made once order has been printed or shipped. 

ARTWORK REQUIREMENTS AND APPROVALS 

• Art templates are available on all products 
• Art proof with for imprint size and logo placement will be provided for all new orders prior to being placed into production 
• Art proof is not required on exact repeat order with same item, color & artwork. 
• 1st revision is free of charge. Subsequent revisions are subject to a $30.00(G) revision charge. 
• To avoid delay, please ensure to include company name and PO # in the subject line when submitting artwork via email  
• If art requirement, imprint method and size are not specified by customer, we will use our discretion to set up art proof. 
• Artwork is kept on file for one year. After one year, full set up charge applies and new art file is required. 
• Standard PMS colors are available at no additional charge. 
• Art file should be submitted as vector artwork.  
• For four color process, please ensure the artwork is submitted at a minimum of 600 dpi or more, sized at 100% 
• Color match cannot guarantee on non-white product, dye-sublimation and full color digital print. 

ADD-ON CHARGES 

• Set up charge: $60.00(G)
• Repeat set up charge: $30.00(G) 
• 2nd color run charge: $0.30(G) 
• 2nd location run charge: $0.30(G) 
• Digital Print: $0.40(G) 
• Ink color change: $30.00(G) 
• Exact PMS color match: $30.00(G)

   

DECORATING METHODS AVAILABLE 

• Silk Screen Print 

• Pad Print

• Full Color Digital Print 

• Laser Engraving 

• Deboss 

• Sublimation 

• Personalization 

PAYMENT TERMS 

• Net 30 days with approved account up to credit limit. Credit application must be completed to establish terms. 
• All non-credit approved accounts may be required to pay 30% deposit prior to production, with balance of payment before shipment. 
• Custom Made to Order items may require 50% deposit prior to production. 
• We accept Visa, Master Card, eTransfer or Cheque 
• Returned Checks are subject to a $48.00 charge. 
• Overdue invoice is subject to an 18% annual or 1.5% monthly interest rate. 
• Unpaid invoice may be sent to collection agency. All collection fees, such as legal and settlement fees shall be borne by the customer 

CHANGES AND CANCELLATION POLICIES 

Changes 

Cancellations 

• Prior to art proof is sent (new order), there is no charge. 
• After art proof is generated and sent (but not yet approved), a service fee of $30.00(G) will be charged 
• After art proof approval, order will be charged at 70% of order value for work in progress. 
• Repeat orders where no art proof is required, order will be charged at 70% of order value for work in progress. 

Returns 

LIMITED LIABILITY AND FORCE MAJEURE 

• In all events, I_Imprint’s limited liability is to your order purchase price and freight to one destination. 
• I_Imprint Ltd. shall not be held responsible for failure to fulfill delivery commitment as a result of uncontrollable and unforeseeable circumstances. This includes but is not limited to weather conditions, natural disasters (earthquakes, floods, and hurricanes), pandemics, 3rd party labor strikes, ocean port and air carrier congestion and delays, customs and security delays and government policy changes. Should a force majeure occur, supporting documents will be provided upon request. Our maximum liability on any order will be the value of the order placed with I_Imprint Ltd. 
• In the event of a manufacturing defect, I_Imprint will replace the goods or refund the purchase price for the goods at our sole discretion. All claims must be received within 15 days upon receiving the goods. 

PRODUCT COMPLIANCE 

• All our products meet and comply with Health Canada regulations and all provincial product safety regulations. 

OTHER INFORMATION